FAQ
Can I get a quote over the phone?
A “rough” estimate may be acquired over the phone based on the information you give us (the measurements, type of fence, and number of gates). There are many different conditions that play a part in the actual cost of the fence; therefore, a jobsite visit will be required to give you an exact price.
What type of fencing do you do?
At Quality Fence & Welding, we build & install the following types of products:
- Wood
- Wrought Iron
- Chain Link
- Ranch Fencing
- Razor Wire Security Fencing
- Masonry Walls, Columns, & Entry Monuments
- Decks & Outdoor Entertainment Centers
- Custom & Automatic Slide or Swing Gates
- Structural Steel
- Staircases & Railings
- Plasma Art
- Security Cameras
- 24 Hour Gate Service
- Powder Coat
- Vinyl Fencing
What is required to receive a bid from our company?
A set of blueprints identifying the location of items that you will need pricing on (scope of work). Specifications on the types of material that is needed for the project.
Is your company licensed, bonded, and insured?
Yes we are.
License Numbers to Operate:
COSA License # 1905
Security License #TCPSBL-B15629
Our Bonding Capacity:
Single: $750,000 & Agg: $2 million
Our Insurance:
General Liability: Occ.- $1 million & Agg.- $2 million
Auto Liability: Occ.- $1 million & Agg.- none
Excess Liability: Occ.- $3 million & Agg.- $3 million
Worker’s Comp: Occ.- $1 million & Agg.- $1 million
What is needed prior to starting the project?
Submittals must be signed off prior to purchasing material and fabricating any product. Property lines must be graded and staked before any digging occurs. Locates must be done 48 hours before any digging occurs.
Will you contact me/come meet me?
Yes, we offer free estimates. Once you call & set up an appointment, one of our project managers will come out to your residence in order to measure the fence and answer any questions you may have at that time.
* Customer must be present at time of site visit.
How does quality fence and welding ensure 100% customer satisfaction for their customers?
At Quality Fence & Welding, we have implemented “100% Customer Satisfaction is Our Goal” for all jobs. We have a rule that all employees must sign our huge banner at our office stating they will uphold this goal prior to starting work for our company. We implemented the Quality Control (QC) Program in order to make sure we exceed our goal of offering 100% customer satisfaction to our customers. We now have a QC team which follows up on every job & inspects each job to perfection. The job is walked, punched, and then photos are taken to ensure quality work is done on every aspect.
Will a project manager be in contact with the customer during process of putting up fence or railing?
Yes, one of our qualified Project Managers will be there to assist you every step of the way through the process of your new project. Once you have signed a contract with us, you will be provided with your Project Manager’s name, phone number, and email so that you can stay in touch and communicate effectively with our team.
Do you have 24-hour Automatic Gate Service Available?
Yes, at $150.00 after hours service call fee for the call and regular billing rates for anything over 1 hour plus materials.
Do you have a minimum charge?
What are your hours of operation?
We are open from 7:30AM-4:30PM on Monday-Friday
** 24-hour service is always an option for all automated gates **
Do you do repairs?
Yes, we offer repair service to the public. Before we come out to the jobsite, we need to know exactly what needs to be done. Sending a digital picture to our email sales@saqualityfence.com is very helpful, and can definitely expedite the process. Please refer back to minimum charges when calling in for a repair.
Is there a minimum charge when using credit cards?
Yes, there is a $20 minimum charge on all credit card payments.
How long is your warranty and what does it consist of?
Quality Fence & Welding warrants its product to be free from defects in material and workmanship, under normal use and service, for a period of one year.
Is there a type of down payment required?
Yes, the down payment required is half of your total purchase.
What items do I need to prevent in order to preserve my wrought iron and wood fencing?
Although all of our fences are covered with a one year materials and workmanship warranty, items like chlorine, aerobic septic spray, sprinklers and fertilizers can cause major corrosion of iron products, boards warping and rotting of wood products, and/or staining and residue on all products.
How long does it take for a request for an estimate to be answered?
All of our requests for an estimate are answered within 2 business days.
How long will it take to start?
This generally depends on the current workload, but under normal circumstances, it takes 5-10 working days after receiving a 50% deposit. At least 2 of these days are needed to acquire locates on the property. It is against the law for us to dig anywhere without locates being done.
How long will it take to complete the job?
Generally on a wood or chain link project, it will take approximately two days per 150 feet of fence. (Excluding any tear down and haul away of existing fence that may be necessary. On wrought iron fence allow approximately 2 weeks from the time the posts are set for the fence panels to be cut, jigged, fabricated, power-washed, and coated. (custom wrought iron or custom colors can cause this time frame to be much greater, due to the extra time needed to allocate custom products that we may not have in stock).
What is the property owner responsible for?
The property owner is responsible for locating the property lines and stakes. Owner’s sprinkler lines must also be identified and marked prior to digging the holes for the fence.
How much will it cost?
A “rough” estimate may be acquired over the phone based on the information you give us, but there are many different conditions that play a part in the actual cost of the fence; therefore, a jobsite visit will be required to give you an exact price.
